Do people who bash call centers actually know how difficult it is to get accepted in a call center company?
It’s very sad that a lot of people look down on the call center industry. Why? I don’t see anything wrong with working in a call center. After all, it’s a decent job. You don’t hurt anyone or step down on anyone. But there are still persons who continuously bash call center agents. Is it because they think that the job (where the agents deal with irate callers and clients or the the agents answer technical questions from foreign callers) seems degrading? I don’t really see anything degrading about the job in a call center. It’s actually something to be proud of. Customer service is not an easy job and dealing with customers and clients with technical (etc) problems require mature persons.
There seems to be a lot of discrimination for the industry. We (because I have already been hired by a call center company) seem to be a frowned-upon minority group. Just because it requires persons who have good communication skills, good grasp of the English (or other foreign languages such as Mandarin and Spanish), good comprehension, and patience to deal with irate calls doesn’t mean it doesn’t require values and intelligence. In fact, the initial screening in call center companies require that you are intelligent and a fast-learner. I guess if you haven’t tried applying or working for a call center or if you never even bother to research on how difficult it is to lead a call center agent’s life you’ll never really know. It just seems unfair for those in the call center industry (unless you own a call center, then you’re probably big-time) to be frowned upon for choosing the industry. It also shows narrow-mindedness and immaturity. Consider this, call center jobs are given high salaries not just because of the work (whether inbound or outbound or technical); Call centers also consider the night shift, it’s health risks and consequences, the safety of the agents, as well as how the night shift changes the body clock of the persons and how the agents only get to frequently lead their normal life because they can rarely socialize with their circle who work during the day time.
Anyway, that’s just my two cents for now. I’ll give more updates when I start working already.
